2020 Haworth Trends Insights

Trend Insights

Trends that influence and drive business decisions

2020

@ 2023 Haworth, Inc.

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Trends Influencing the Future Workplace

Your space matters to the success of your people and your organization. To help our customers succeed, we spend countless hours investigating the links between workspace design and performance, studying how space influences people's behaviors and experience at work. The outcomes inform each Organic Workspace we deliver. For all who share our passion, discover the latest research and trends influencing the future. Research Topics

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Movement

Well-Being and Movement Collaboration and Connection Workplace Culture

Well-Being and Movement

Your workplace should promote well-being, an enduring state that encompasses cognitive support, psychological comfort, and physical wellness. Haworth has extensively researched the ways in which organizations can unlock the potential of space design to enhance well-being, leading to healthier, engaged, and high-performing employees. Our research helps connect workspace design with activities that encourage a healthier workforce. We are conducting research on movement, a critical human behavior that influences all areas of well-being. and discovered that various forms of movement lead to various levels of benefit—a layered approach to encouraging movement in workspace design.

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Well-Being and Movement

Involves training your body to sit, stand, walk, and lie in positions where the least strain is placed on supporting muscles and ligaments.

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Involves a change from seated to standing or vice versa, a significant shift in weight-bearing position. Position change helps improve blood circulation, reduce swelling, and improve musculoskeletal discomfort.

Involves walking (or skipping or jogging or whatever suits you) to a different place. Changing location stimulates cognition, creates opportunity for connection, and reduces the potential for problems with long-term static postures.

Learn more: The 3 Layers of Movement

Posture

Position

Location

Collaboration and Connection

Millions of people around the world are adjusting to a new normal relying on a variety of ways to connect with each other socially and for work. The coronavirus pandemic has reaffirmed that continued research on how we connect and collaborate with each other is important— for our well-being, engagement, productivity, and performance.

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Collaboration and Connection

If the history of pandemics is a guide, this contagion will spur a wave of INNOVATION. Leaders focus on framing the organization’s vision and creating the conditions that make innovation possible. Innovation and problem-solving rely on our innate human desire to work together. How can we best facilitate the natural drive to work together and do it safely? First, consider workplace health and safety guidelines. Then, examine the existing and desired organizational culture and subcultures. Finally, build on how people behave in those cultures to create spaces that afford them intuitive modes of working together while still preserving individual activities. Learn more: Optimizing the Workplace for Innovation

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Collaboration and Connection

Primary concerns keeping space planners and leaders up at night likely include employee safety, security, and well-being. Density and occupancy challenges, as well as remote work— and how to manage it all—are also considerations for returning to the workplace. In a COVID-19 world, three key areas are especially important: Employee well-being Organizational culture Transforming the floorplate Learn more: Return to the Work(Place)

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Collaboration and Connection

Stress and burnout were concerns for employees before COVID-19. Now, nearly 70% report living through it as the most stressful time of their career. * SOCIAL SUPPORT is one way to combat stress. Having the support of your colleagues also fosters trust and psychological safety, both important for engagement. More formal approaches to support Employee Resource Groups deliberately develop community among people by emphasizing social connection, education, and peer support. Space designed for these kinds of connections help to build community and combat stress.

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* BusinessWire

Workplace Culture

To enhance the performance of your people, organization, and facility, it’s important to understand cultural implications —what people value and how it affects space. Using our research and in partnership with Innovatrium, a global leader in innovation, we identify your culture type(s) to create a mix of high-performing environments where people do their best work. Learn more: Culture

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Workplace Culture

To enhance the performance of your people, organization, and facility, it’s important to understand cultural implications—what people value and how it affects space. Using our research and in partnership with Innovatrium, a global leader in innovation, we identify your culture type(s) to create a mix of high-performing environments where people do their best work. Learn more: Culture

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Human Connection

New Normal

Climate Change

Technology Fast Track

Back to the Office

Workplace Evolution

The Ex(perience) Factor

Mental Health

New Normal

With so many unknowns surrounding the trajectory of the COVID-19 pandemic, and the response from governments and businesses, forecasters cannot accurately predict the impact it will have on the economy or how it will change our lives. What will be the new normal? What will be the new trends to emerge? Time will tell.

Trend Topic

of employees say stress and anxiety impact their job performance.*

of missed workdays can be attributed to a mental condition.**

*Coming Soon **Dearmanager.com, Made of millions foundation

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Mental Health

Over 200 million workdays are lost due to mental health conditions each year. As employee burnout and chronic stress in the workplace gain more legitamcy, employers are doing more to help by offering on-site therapists and access to virtual visits.

Why?

When employees are cared for, everyone benefits, along with increased productivity, engagement, and

Trend Topic

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of employees say stress and anxiety impact their job performance.

of missed workdays can be attributed to a mental condition.

of employees say stress and anxiety impact their job performance.

of missed workdays can be attributed to a mental condition.

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of employees say stress and anxiety impact their job performance.

of missed workdays can be attributed to a mental condition.

of employees say stress and anxiety impact their job performance.

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Mental Health

Why?

When employees are cared for, everyone benefits, along with increased productivity, engagement, and

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of employees say stress and anxiety impact their job performance.*

of missed workdays can be attributed to a mental condition.**

*Coming Soon **Dearmanager.com, Made of millions foundation

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Mental Health

Trend Topic

of employees say stress and anxiety impact their job performance

of missed workdays can be attributed to a mental condition

Source: Dearmanager.com, Made of millions foundation

Over 200 million workdays are lost due to mental health conditions each year. As employee burnout and chronic stress in the workplace gain more legitimacy, employers are doing more to help by offering on-site therapists and access to virtual visits.

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Mental Health

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The Ex(perience) Factor

We’re putting in more hours at the office than ever before and keeping employees happy, healthy, and safe at work is essential. With growing trends in employee well-being (think on-site yoga studios or quiet/tech-free zones) or greenspace (think rooftop running tracks), there’s added emphasis on spaces that are fun or engaging.

The Key

Providing choice and variety in the workplace are directly connected to creating a positive experience.

of people with a variety of settings report a great workplace experience

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Workplace Evolution

More companies are engaging in rapid workplace experimentation. Whether trying out a concept for their workforce or for customers, there are benefits to trying an idea, refining with a small test group, and rolling out on a larger or even global scale. After all, experimenting and new data can lead to improved decision-making. How do you set up for success? It’s part culture and behaviors, part space creation, and a lot of transparency, along with the discipline to manage the freedom and accountability.

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Human Connection

It seems that the technology we once blamed for stealing our time and ruining our society might actually be the solution to helping us stay well during the outbreak. It’s important for our mental health that we stay connected to people and using virtual technology to see others face-to-face makes us feel better and improves our mood and our health. Researchers have found that eye contact with another human increases dopamine and decreases the stress hormone cortisol.

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of adults socializing virtually during pandemic

increase in video Teams calls in March

1000

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Back to the Office

Now that we've collectively experienced working from home as a result of COVID-19 and understand the pros and cons, most of us want to return back to the workplace for the majority of the week. Remote work is here to stay, but finding a balance between working from home for increased productivity and the benefits of a healthy workplace could be the key to organizational success. Collaboration, face-to-face interaction, and socializing with coworkers bring the potential for creativity and innovation to occur.

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surveyed want to work in the office the majority of their week. Compared to 12% wanting to work soley from home

Technology Fast Track

Across the world the pandemic has accelerated technology and inspired innovation for the health and safety of humanity. We are learning, embracing and quickly adapting to new technologies such as digital payments and virtual connectivity, telehealth, robotics, sensors, tracking, smart tech, online shopping, and much more.

Trend Topic

who say their life has changed in a major way as the result of the coronavirus outbreak

Source: Pew Research

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Mental Health

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Climate Change

The United Nations warned the world has only until 2030 to avert a climate disaster. Maersk, the world’s biggest shipping company, is aiming to be carbon neutral by 2050. Shell is the first energy company to link executive pay and carbon emissions. Top investors are demanding that more companies draw up environmental action plans and asking CEOs to consider risks to their business caused by shifting consumer attitudes toward climate change. Companies continue to support manufacturers that advocate environmental purchasing and sourcing from climate-responsible suppliers.

the highest ever concentration of CO2 emissions ever recorded - May 2020

418

of Millennials say that global warming is personally important

Source: World Meterological Org

Trend Topic

Mental Health

Why?

When employees are cared for, everyone benefits, along with increased productivity, engagement, and retention.

Learn More: Workplace Evolution Spark article HBR - Productive Innovation

Source: Statistica

Source: Microsoft Teams

Source: Gensler Research Institute

Source: Gensler Survey

Source: Yale

parts per million

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The coronavirus pandemic is accelerating the disruption of higher education. As an industry projected to reach $10 trillion globally by 2030, changes in technology innovation as well as a growing need to support the well-being of students and staff have already launched the industry into rapid evolution. What are the factors shaping higher education, and how will they impact learning environments in the future? Watch for new ideas, creative problem-solving, and forward-thinking concepts to emerge.

of high school students surveyed about college plans post COVID-19 pandemic prefer a traditional college classroom type

*Coming Soon **Dearmanager.com, Made of millions foundation

Higher Education

Industry Trends

Many look to us for our expertise and are confident that we are listening, learning, and researching the most current and influential trends specific to the variety of industries we serve. Gaining this knowledge gives us a perspective and process for understanding the work environment and how people use it. We share this information to help people thrive in high-performing spaces. More to come!

Post-Pandemic Learning Environments

Higher education leaders and professionals are collaborating and communicating across the world to determine what they need to do in order to make students safe and healthy (both mentally and physically) whether that be on campus or adapting to remote learning. What will the student experience look like? How will students connect and socialize? What changes will be needed to support well-being —physically, emotionally and cognitively? What will the classroom look like post-pandemic?

Hybrid Learning

Skillset

New competencies and behaviors will help finance drive better business decisions. For example, “digital translation” is the ability to understand how digital technologies interact with the corporate ecosystem. Recruiting for or training for that competency will enable finance to explain finance models and insights generated by digital technology (think algorithms) in business-friendly terms.

of finance leaders believe the function’s digital competency gap is widening relative to the pace of evolving technology.

Source: Circledin Survey

Higher Education

Finance

Higher Education

Life-Long Learners

Life-long learning will be thrust upon us as a staple of everyday work life. It will no longer be optional or aspirational; it will be a necessity and ubiquitous. Could relevance of life-long learning shift education faster to embrace learn, experiment, fail, repeat methods? Does life-long learning ultimately create closer ties between higher education and employers, influencing both higher education and workplace learning environments?

of executives felt that the need for continuous life-long learning will demand more credential attainment in the future

Higher Education

Making Moves

The finance sector has a reputation for being traditional; a long way from the global ambitions of Silicon Valley and big tech’s move-fast-and-break-things attitude. But as technology’s influence sets and resets customer expectations, the financial services sector becomes ever more vulnerable to disruption. The sector’s trend of stagnation is poised to change given transformative moves like Mastercard’s transition from finance provider to technology firm. With Apple, Facebook, and Google all making moves in the financial services space the landscape looks more like a minefield.

Finance

Decision-Ready Data

As organizations grow increasingly global and the pace of business remains uncertain, data will be sourced and captured in a distributed fashion. CFOs will increasingly distribute governance to data owners to capture “sufficient versions” of the truth, as opposed to a one-size-fits-all centralized model. A sufficient versions-of-truth approach yields over 40% higher contribution to decision readiness of performance data relative to a single source of truth, and improves the quality of decision making and business outcomes by more than 2X.

of finance functions have responded to the data boom by promoting greater use of corporate-approved performance data from a centralized, finance-governed source

Finance

of workers say they are living paycheck to paycheck, while are paid by the hour Source: McKinsey

Source: Interbrand

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Multiexperience

Multiexperience replaces technology-literate people with people-literate technology. It’s an evolution from a single point of interaction to include multisensory and multi-touchpoint interfaces like wearables and advanced computer sensors for a more immersive experience. In 2020, at least 1/3 of enterprises will have deployed a multiexperience development platform to support mobile, web, conversational, and augmented reality development. Domino’s Pizza did it by expanding its app to include a pizza tracker and smart speaker communications, and uses technologies like drones to deliver the food.

Source: Gartner

Technology

Hyperautomation

Hyperautomation is a state in which organizations use a combination of Artificial Intelligence and Machine Learning to rapidly identify and automate all possible business processes (discover, analyze, design, automate, measure, monitor, reassess).

Technology

Source: Gartner

Autonomous Things

Autonomous things are physical devices that use Artificial Intelligence to automate functions performed by humans—from drones to ships. Increasingly autonomous things are operating in closed environments, such as warehouses, but expect them to move to more open spaces.

Technology

Connect Beyond Technology

Uber’s immediacy, Amazon’s abundance, and Netflix’s intimacy ripple across every aspect of life and line of business, raising the threshold of what makes a good experience for businesses that play in and out of this arena. They have redefined loyalty and enabled the mass and rapid adoption of new technologies such as the Internet of Things, Voice, and Artificial Intelligence. As they set their sights on connecting even more intimate aspects of life, customers also wrestle with the degree to which they prize utility over privacy.

The world’s leading technology and electronics brands make up

Technology

Source: Interbrand

Rethink

Ecosystems propagate new products, services, experiences, and technologies to millions of customers at speeds never seen before. The likes of Apple and Google have made the mass adoption of technologies such as artificial intelligence or facial recognition virtually effortless—and immediate. Connecting, delivering, and working in a COVID-19 world requires a reliance on technology in new and creative ways.

Technology

Source: Interbrand

of the total 10 best global brands in 2019

Source: Gartner

By 2020, application integrations delivered with robotic process automation (RPA) will grow by

year over year

of operational warehouse workers by 2023 will be supplemented by collaborative robots

at least 1/3 of enterprises will have deployed a multiexperience development platform to support mobile, web, conversational, and augmented reality development.*

Tailored Video Conferencing

Workforce dynamics and the ongoing need for talent will push organizations to reconsider the way that they’re using office space. As office spaces evolve to focus on employee experience, video conferencing that’s tailored to each environment will be crucial. Look for a wider variety of video conferencing solutions for different types of office spaces: from boardrooms and smaller formal meeting rooms through to solutions designed for huddle rooms and breakout office spaces. Just like in-person settings, online environments also have their own distinct cultural rules and norms, and not all settings are the same.

Technology

Source: Unified Communications Source: HBR

“The result will be multipurpose office spaces designed to meet the needs of flexible working.”

- Anne Marie Ginn, Logitech

Finance

Technology

Before COVID-19 we were already seeing a trend in the new ways we learn. Learning in the future will start with a willingness to do things differently and the speed of learning is a driving factor. We will need to quickly adapt and be flexible in how, what, where, and when we learn. You’ll see things like virtual online classes and social networks, gamification learning, microeducation, credentials, boot camps and flex or rotating schedules (to solve density issues) being embraced. Can universities adapt quickly enough to capitalize on hybrid learning solutions? How could hybrid learning impact people’s access to higher education globally?

Source: Forbes University World News

Mental Health

The rates of anxiety, depression, and eating disorders prior to the pandemic crisis were very high, hitting Millenials and GenZers especially hard. Add a new set of stressors to the mix such as social isolation, financial worries, fear of getting sick, and loss of structure—and you have a real concern that will need to be solved quickly and creatively.

college students say their mental health has significantly worsened during the coronavirus pandemic

Higher Education

Source: Active Minds

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Source: Gartner

Financial institution performance will be hit across all dimensions amid the COVID-19 response—fees, interest, revenues, losses, and expenses. However, variances will be substantial by sector and customer segments as the scenarios unfold. Banks around the globe will play a critical role as systemic stabilizers for their customers, their employees, and for their economies at large.* In these turbulent financial times, CFOs can steer business with best practices leading the next generation workforce, driving digital business transformation, and optimizing cost by putting the data and reports into the hands of decision makers.** The ability to capture and analyze big data sets is becoming more and more valuable.

Source: *McKinsey, **Gartner

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